Hello again. My name is Dan Turner, and I'm a Senior Service Designer based in lovely and active Oakland, CA. I want to work with you to make your services more efficient, more effective, and produce better outcomes.

I design and lead teams to collaborate and build insights, leading to better outcomes for real people. Most recently I’ve led Service Design for a team modernizing processes and services at the Office of the Assistant Secretary for Administration at HHS, and similarly leading Service Design to improve delivery processes at VA.gov. I’ve also been the Lead Product Designer at a startup, a mentor, and a member of a product design team at the agency Potato. I’ve been on and led interdisciplinary teams that have shipped products for the web, tablets, Android, and iOS, products that have affected hundreds of thousands of people around the world.

Please also see my resume (PDF) for download. For more details and case studies, feel free to download my portfolio (PDF). If you digest your information more in LinkedIn format, here’s my LinkedIn profile.

I’m also currently a moderator of he User Experience Design Slack Group, where our mission is supporting member goals to design democratic, inclusive and engaging experiences with emerging technologies by promoting human participation and gradually building trust and understanding.

I'm a graduate of MIT and the UC Berkeley School of Information with a background in journalism, science, and philosophy. I'm a strong advocate for the user part of user-centered design. My past work has taught me to question assumptions while being able to ask people to explain things to me as though I were five years old. Try it. It's a good way to learn and to make a connection.

In addition, I've taught UX at San Francisco State University and for MPICT.org, where I trained community college instructors on how to model their own design programs. If you want to hear me on the practice of UX, you can find things I've written in UX Magazine, The Pastry Box Project, Boxes and Arrows, and A List Apart; I also co-authored the ASIS&T Book of the Year, The Discipline of Organizing.

Critical thinking is a key part of my work, and a key part of what I'll bring to any project or product. Let’s ask, "What problem does this solve, for whom, and how do we know this?"

I can promise I'll always bring that thinking to bear, all in service of producing a better result for the user. And that makes for a better product and return for you. Let's work together!