My agency team was tasked with designing an internal system for administering a two-day delivery service that included customers, Google, and third parties. The service had to monitor the status of items and alert when problems arose.
Our research showed that the existing system was overwhelming users with manual tasks, leading to failures to address time-sensitive issues. Our new design, based on an object-oriented approach aligned with top user needs and tasks, reduced delivery issues by 35% and reduced stress for users.
